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Overview

State or Region: Victoria
Industry: RETAIL STORE

Customer Profile
Daiso has 90,000 lifestyle items and novelty gift products, whilst introducing over 1000 new products to customers every month. All these products are sold at $2.80. 

Business Situation
The owners wanted a solution to manage a hugely busy retail store that had to be easy to use and very fast. They required reporting in both English and Japanese and links to the main Daiso ordering process. They also wanted a partner who could grow and expand as they did. The goal is to build a chain of 50 stores around Australia. 

Solution
POSWise—the affordable Point of Sale and Business Management system. The system was easy to implement and learn, and up to date information allowed the owners to monitor performance in real time.   

Benefits
• Speed and reliability 
• Simple & easy to implement/learn 
• Staff accountability 
• Integrated Eftpos 
• Flexible Reporting 
• Multiple Languages 
• EDI Ordering 
• Able to expand and grow with Daiso 

More Information
For more information about POSWise Point of Sale and Business Management Systems,
call Poswise on 1300 79 55 70
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Daiso (Australia) Pty Ltd
When the first store was opened in Richmond, the owners of Daiso (Australia) Pty Ltd had already selected a Queensland based POS company that was a reseller of POSWise software. The reseller engaged POSWise to handle the support of the system as it was local to the POSWise office in Melbourne. 

On the opening day the shop was so busy that just to get into the store the customers had to queue for about 40 minutes. Once at the counter the scanners and hardware that had been installed where not able to scan fast enough to get the customers through the checkout quick enough so scanning was abandoned and instead one product was set up for $2.80. This meant they had no way of knowing what was sold which meant stock control was not possible. 

By the time they opened there second store in Doncaster the owners 
had meet with the POSWise team on a regular basis to make sure that the setup for future stores could cope with customers volumes over an eleven hour period that would average 2300 items per hour. 

When the store opened in Doncaster the only items that where not 
scanned where those that where not in the system. The system was also able to import the order sent from Daiso in Japan. This in- cluded the Japanese description and converting of the cost price from YEN to Dollars taking into account the exchange rate on the day of the actual purchase. 

Now that two stores had been opened and more where on the way, a 
warehouse was opened to receive the orders coming in from Japan. This meant that the stores needed to be in communication with the warehouse on a real time basis for reordering. 

To achieve this POSWise recommend the DANES EDI system that 
was fully integrated into POSWise. EDI gives Dasio two options for ordering. They can order centrally or from each store. 
EDI stands for Electronic Data Interchange. 

It's a generic term that refers to the systems and processes that retailers have in place for sending orders and receiving stock. 

POSWise continues to work with Daiso as they expand.